At Cait N Chris, we are committed to providing high-quality jewellery and a positive shopping experience. This policy outlines your rights and our procedures in accordance with the Australian Consumer Law.
1. Consumer Guarantees
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure.
2. Faulty, Damaged or Incorrect Items
If you receive a product that is faulty, damaged, or not as described, please contact us as soon as reasonably possible with details and supporting images where applicable.
Once the issue is reviewed, we will provide an appropriate remedy in accordance with Australian Consumer Law, which may include a repair, replacement, or refund.
3. Non-Delivery
If your order is not delivered due to circumstances within our control, you will be entitled to a full refund or replacement.
4. Change of Mind
We do not offer refunds for change of mind. However, at our discretion, we may offer an exchange or store credit provided the item is unused, in its original condition, and returned within a reasonable timeframe.
5. Order Cancellation
Orders may be cancelled before they are dispatched. Once an order has been shipped, it cannot be cancelled. If you need to request a cancellation, please contact us as soon as possible.
6. Refund Processing
Approved refunds will be processed to the original payment method within a reasonable timeframe. Processing times may vary depending on your payment provider.
7. Return Shipping
If a product is confirmed to be faulty or incorrect, we will cover reasonable return shipping costs. For all other returns, shipping costs are the responsibility of the customer.
8. Contact Us
For any refund, return, or cancellation enquiries, please contact us:
Cait N Chris
83B Parkes Street, Oak Flats
Shellharbour, NSW 2529
Australia
Email: info@caitnchris.com