At Cait N Chris, we are committed to delivering your jewellery safely and efficiently. This Shipping Policy outlines how we process and deliver your orders across Australia.
1. Shipping Locations
We currently ship within Australia. For international shipping enquiries, please contact us directly.
2. Processing Time
Orders are typically processed within 1–2 business days. Orders placed after 12 PM (AEST/AEDT) on Fridays, weekends, or public holidays will be processed on the next business day.
3. Delivery Timeframes
Estimated delivery times:
- Standard Shipping: 5–7 business days
- Express Shipping: 2–3 business days
- Priority Delivery: Next business day (where available)
Delivery timeframes are estimates only and may vary depending on your location, carrier services, and external factors.
4. Shipping Costs
Shipping costs are calculated at checkout based on your delivery location and selected shipping method. All applicable charges will be clearly displayed before payment.
5. Order Tracking
Once your order has been dispatched, you will receive a confirmation email with tracking details to monitor your delivery.
6. Delivery Issues
While we aim to meet all delivery estimates, delays may occur due to factors outside our control, including carrier delays, weather conditions, or peak periods. We will make reasonable efforts to keep you informed of any significant delays.
7. Damaged or Lost Items
If your order arrives damaged or is lost in transit, please contact us as soon as possible. We will work with the shipping provider to investigate and resolve the issue in accordance with applicable Australian laws.
8. Incorrect Address
Please ensure your shipping details are correct at checkout. We are not responsible for delays or failed deliveries due to incorrect or incomplete addresses provided by the customer.
9. Changes to This Policy
We may update this Shipping Policy from time to time. Any changes will take effect once published on this page.
10. Contact Us
If you have any questions regarding shipping, please contact us:
Cait N Chris
83B Parkes Street, Oak Flats
Shellharbour, NSW 2529
Australia
Email: info@caitnchris.com.au